The ITS Service Center offers technology-related support to the Syracuse University community. But for the student employees who work there, the center provides an equally valuable service—the opportunity to hone their professional and interpersonal skills.
Rare technical issues—which the student workers call “unicorns”—require an all-hands-on-deck approach. A recent case involved assembling an outdated computer, says Malkiel Asher, a junior computer engineering major. Because the device was so old, the consultants were excited by the challenge and gathered around the table to work on it until they were able to get the computer to turn on. Situations such as these have given Asher the opportunity to work with people from a wide range of different backgrounds and skill sets, he says.